Shipping policy

1. Order Processing Time
All orders are processed within 3–5 business days (Monday–Friday, excluding weekends and public holidays). Orders placed on weekends or public holidays will be processed on the next available business day.
2. Shipping Methods & Delivery Time
We offer reliable international shipping options to suit your needs:
Standard Shipping: Estimated delivery time is 10–20 business days, depending on your destination country and region.
Express Shipping: Available for select countries and regions, with an estimated delivery time of 7–15 business days.
All orders include a tracking number, which will be sent to your registered email address once the package is dispatched.
3. Delivery Delays
Please note that delivery times are estimates only and may be delayed due to circumstances beyond our control, including but not limited to:
Customs clearance procedures and inspections
Peak shipping seasons, holidays, or local public events
Weather conditions, natural disasters, or unexpected logistics disruptions
Remote or restricted delivery locations
If your order is significantly delayed beyond the estimated timeframe, please contact our customer support team with your order number, and we will assist you in tracking and resolving the issue promptly.
If you have any questions about shipping, please feel free to reach out to us at tianbaitea@taibaitea.com.